Privacy Policy

This Policy applies to two groups: buyers, meaning the insurance agents, agencies, and their staff who use the Platform; and call participants, meaning the consumers whose calls are routed through, recorded by, or otherwise processed on the Platform. The Platform is a business tool. Agents and agencies who handle consumer information have their own legal duties to those consumers, as described in the Terms of Service. This Policy describes our own practices.

Account and identity information. Name, email, phone number, agency affiliation, insurance licensing information, and other information you provide during signup, onboarding, or verification. Payment and credit information. Purchase amounts, credit and wallet balances, and transaction history. Card and bank details are collected and processed by our payment processor (such as Whop). We do not store full card numbers. Calls and recordings. Call audio recordings, caller and destination phone numbers, routing events, timestamps, durations, dispositions, and related call data for calls processed through the Platform. Acceptance records. Records of your acceptance of the Terms of Service and this Policy, including the version accepted, timestamps, IP address, and device and browser information. Device and usage information. IP address, browser type, device information, login activity, and diagnostic logs. Communications. Support messages, emails, dispute submissions, and other communications with us or through the Platform. Consumer information handled by agents. Information consumers share during calls or that arrives with a routed call, which may include names, contact details, and information relevant to an insurance inquiry.

Calls processed through the Platform may be recorded, monitored, transcribed, stored, and reviewed for quality assurance, billing and dispute review, compliance, fraud detection, support, and enforcement of our Terms. By using the Platform, you consent to this recording. Your consent does not replace any consent required from the consumer. Agents are responsible for giving any required recording announcement and obtaining every consent the law requires from the other people on the call.

To provide, operate, secure, and maintain the Platform, including call routing and distribution. To process payments and manage credits and wallet balances. To bill calls, review call disputes, and respond to chargebacks and payment disputes. To perform quality assurance, compliance monitoring, and fraud detection. To communicate with you about your account, support, and service changes. To maintain evidence of Terms acceptance and Platform activity. To comply with legal obligations and enforce our agreements. To improve Platform performance and reliability.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We share information with: Service providers that process data on our behalf, such as call-routing and telephony providers, payment processors, cloud hosting, communications tools, and support tools. Providers are bound by contractual obligations appropriate to their services. Campaign and business partners, such as publishers, where reasonably necessary for campaign operation, billing reconciliation, or dispute and compliance review. Payment dispute reviewers, such as processors, banks, or card networks, when we contest a chargeback using the records described in the Terms of Service. Legal and safety recipients, such as regulators, law enforcement, or courts, when required by law or reasonably necessary to investigate fraud, protect consumers, or enforce our agreements. Business transferees, in connection with a merger, financing, reorganization, or sale of assets, subject to this Policy or successor terms.

Where the Platform sends SMS messages, they are sent only after appropriate consent, such as consent obtained during an active call. Message and data rates may apply, and message frequency varies. Recipients can opt out at any time by replying STOP. We do not sell or share phone numbers for marketing purposes.

The Platform uses cookies and similar technologies to keep you signed in, remember preferences, maintain session security, and understand Platform usage. You can control cookies through your browser settings, though some Platform features require them to function.

We retain information for as long as reasonably necessary for the purposes in this Policy, considering: the period your account is active and any time needed to resolve balances or disputes; legal, regulatory, and campaign requirements, including call-recording retention; billing, chargeback, audit, and acceptance-evidence needs; fraud prevention and security; and legal holds or anticipated disputes, which may extend retention. Account termination does not require immediate deletion of records we are legally or operationally permitted to retain. When information is no longer needed, we delete or de-identify it.

We use administrative, technical, and organizational safeguards designed to protect the Platform and the information processed through it, including access controls and restricted access to recordings and consumer information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you become aware of a security incident involving the Platform, notify us promptly at gene@quantumcalls.io.

Depending on your state, you may have rights to access, correct, delete, or receive a copy of your personal information, or to limit certain processing. To exercise a privacy right, contact us at gene@quantumcalls.io. We may need to verify your identity first, and some records, such as billing evidence, acceptance records, and recordings subject to retention requirements, may be exempt from deletion. Call participants who wish to exercise rights regarding a specific call may contact us or the agent or agency they spoke with, and where the request concerns an agent's own obligations, we may direct it to them.

The Platform is a business tool intended for users who are at least 18 years old. We do not knowingly collect personal information from children under 18 as Platform users. If you believe a child has provided personal information through the Platform, contact us at gene@quantumcalls.io.

The Platform may link to or integrate with third-party services, such as payment checkout and support tools. Those services are governed by their own privacy policies, and we are not responsible for their practices.

We may update this Policy from time to time. Material changes will be posted here with a revised "Last Updated" date, and we may provide additional notice through the Platform or by email. Continued use of the Platform after the effective date means you accept the updated Policy where permitted by law.

Quantum Calls LLC 30 N Gould St Ste N, Sheridan, WY 82801 Email: info@quantumcalls.io